Support Notifications

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Message TypeMessage and Link

Sent on: 02/14/2026
Sent to: Agents, Editors
Message Type: MESSAGE

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Sent on: 02/14/2026
Sent to: Photographers
Message Type: EMAIL

Hello,

We added a new feature! You are now able to charge a rescheduling fee to any order that is rescheduled on short notice. The default fee is set to $25 and the default window is 2 hours. If you would like to adjust the rate or time, please visit your Profile/Services. Going forward, if an order is rescheduled within the timeframe you set, you will receive the reschedule fee.

Sent on: 02/14/2026
Sent to: Photographers
Message Type: EMAIL

We’re pleased to announce expanded portfolios! You can now upload up to 20 photographs, six videos, and highlight up to six properties captured on PhotoReal.

To update your portfolio, navigate to Profile-Portfolio-Edit Portfolio.

It’s time to show off more of your exceptional work!

We’re here to help if you have any questions.
Message TypeMessage and Link