The prices displayed are an average of the photographers in your area. When selecting a photographer, you will see the total price for each photographer. No hidden fees or waiting until checkout to see the total price. This price will include the photographer’s rate (including applicable mileage charges), and editing + fees. A breakdown of these costs will be displayed at your checkout.

The last step in the checkout process is making your payment. If you upgrade your order, you will need to make an additional payment. If you downgrade or cancel your order, we will issue the appropriate refund.

PhotoReal is subscription free! No monthly charges ever. We charge a fee when an order is placed so that you only pay when you need to.

When selecting a photographer, you will see which photographers charge a mileage fee for the address you selected.

Modifying an order is easy! Most modifications can be made in the order until the morning of the appointment. Login to your account and under active orders click on the address.

There is an edit button for each part of the order. If you need to modify an order after this time, you can click on the contact photographer button to send a message.

There is a minimum $49 cancellation fee for orders cancelled within 24 hours of the scheduled appointment time. Photographers may charge an additional cancellation fee.

This will be noted on the photographer’s profile and as part of the order.

Absolutely! When you add the seller’s email address to the order at checkout, they will receive a confirmation email with the time as well.

Absolutely! When you add your assistant’s email address to the order at checkout, they will receive a confirmation email with the time as well. They will receive all communication from photographer.

Your media will be ready the day after the media creation appointment. You will receive an email notifying you when it’s ready.

Your media will be available to view online in your account for 1 year. After 1 year your media will be stored offline and may be available by submitting a request to the PhotoReal support team.

There are many talented photographers on the PhotoReal platform. If your favorite photographer is unavailable for the date/time selected, you are welcome to look for an alternative date/time with your favorite photographer. If you need a specific date/time and your favorite photographer is unable to accommodate, please place your order with one of the other photographers in your area.

If you need to discuss an order with your photographer, open the order and click on the Message Photographer button.

Start by sending them an invite! When you create your account you will be prompted to add your favorite photographer or invite them if they are not on PhotoReal already. We make the joining process for photographers fast and easy.

Yes! We perform a background check on all photographers before they can join the PhotoReal platform. We also perform yearly background checks so that you can hire with confidence.

Yes! We require that our photographers carry general liability insurance and auto insurance.

Yes! We require photographers to show proof of their FAA license before they can offer drone services on PhotoReal.

Please email us at support@photoreal.io. The support team will be able to help you answer general questions about the PhotoReal platform Monday through Friday 8AM-5PM EST. If you need to reach your photographer about an upcoming order, please open the order to message your photographer directly.

View here.

While reviewing your photos and other media, you may request additional edits. If you need to request a reshoot, please contact the photographer directly.

Please reach out to the photographer completing your media creation appointment to ask them if they have any existing stock photos or to request that they take stock photos.

Here’s our handy checklist for you to share with your seller. Pre-Photoshoot Checklist

Here’s our handy prep sheet to help you get camera ready.

PhotoReal makes scheduling your real estate media creation appointments easy! You can compare photographers’ availability, pricing, and experience all in one location. We deliver your media with speed and convenience.